Transaction Analytics Troubleshooting
All Platform 6 instances must periodically connect to
the hub to transfer transaction analytics.
The hub hostname is: hub.platform6.io
Access to the host can be confirmed using
ping on the same host as Platform 6 is installed:
ping hub.platform6.io ping: cannot resolve hub.platform6.io: Unknown host
This shows a DNS problem. We recommend using the CloudFlare DNS server on 18.104.22.168
Please seek help from you local SysAdmin to help resolve DNS issues
The port that is used for connections is: 6651
Once you have confirmed you can ping
the hub, you can try and connect to port 6651.
You can test this using
telnet on the same host as the Platform 6 is installed:
telnet hub.platform6.io 6651 Trying xx.xx.xx.xxx... Connected to hub.platform6.io. Escape character is '^]'. ^] telnet> quit Connection closed.
Alternatively you can try connecting to this URL in a browser: https://hub.platform6.io:6651/
It will not display a WEB page but will indicate if connection was possible
If neither method succeeds then it is likely a local or corporate firewall is disallowing access on port 6651 and you should seek help from you local SysAdmin to resolve the situation.
Check the Platform 6 log file for ERROR or WARN log entries; especially when the platform is starting. A correctly configured Platform 6 instance does not generate ERROR logs.
You will usually be asked for log file data to support any issue raised via a Platform 6 support channel
Platform 6 Support¶
If you are still experiencing problems please consider our standard support channels: